TCO365 / Technical

Telstra Calling for Office 365 October Updates!

Being one of the partners of Telstra calling for Office 365, we have experienced the rapid changes by Microsoft as they transitioned from the older Skype for Business to Microsoft Teams. This change has created some challenges however Microsoft has been rapidly innovating to roll-out features and fix problems.

Some exciting features have dropped in Cloud Phone System

  • Music on hold for PSTN calls
  • New Voicemail settings in Teams!
  • New Teams Reporting, PSTN Blocked Users & PSTN usage

Music on hold is one of the most requested features we have seen from our customers. The eerie silence while a call is being transferred or being placed on hold can lead people to being the call has disconnected. The first release however will default music defined by the service and the feature is not configurable by the administrator. This will change but for now it will be nice to remove the eerie silence.

The refreshed interface with voicemail will provide more flexibility with the ability to transfer calls directly to cloud voice. In additional end users will be able to configure this features in the Teams setting options. Including advanced call answering rules, choosing the greeting language, modifying text to speech and modify the out of office greeting. The neat thing is users can choose when out of office greeting can be played or even what call routing happens, such as transfer to another user.

new voice mail options

Overall, these feature updates have filled the gaps which the system was missing and improved the usability of the solution for end users.

Author

Bryton.wishart@entag.com.au
A Solution architect who focuses on designing solutions leveraging telecommunication networks and Microsoft technologies. A strong focus on automating solutions to help businesses focus on their business instead of technology. Enjoys working in the start-up world where business environments are dynamic and skills in developing new business units such as managed services from design, implementation and lifecycle.
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